Frequently Asked Questions

How does learning with Epic Music Academy work?

Epic Music Academy is an in-school music learning option, makes learning music fun and accessible! We teach 30 minute group lessons weekly to primary and intermediate aged kids.

Beyond music, we focus on teaching life skills that help kids grow. Resilience teaches them to keep going even when learning gets tough. Responsibility helps them take ownership of their practice. Confidence gives them the courage to perform and believe in their abilities. Creativity encourages them to express themselves through music. At Epic, we’re not just building musicians—we’re building strong, capable, and inspired kids!

What are my payment options?

Epic Music Academy offers two payment options for your convenience. You can choose to pay an upfront termly fee or opt for weekly/fortnightly instalments through Ezidebit.

We send out invoices about one month before the start of the next term, giving you plenty of time to make arrangements. Every invoice will be sent out before the school holidays, so if you haven't received your invoice before then, please get in contact. All upfront payments must be made before the start of the term, or if you choose to pay in instalments, the first payment will be processed before the term begins.

What if my child misses a lesson?

If your child misses a lesson for any reason (sickness/holidays/ect.), you'll have the opportunity to apply for a Workshop Credit. This credit can be used towards our Holiday Workshops, so your child can continue learning and making the most of their music education.

You can find a detailed guide on how to apply for a Workshop Credit in the Workshops section of this page.

What happens if my kids tutor is sick?

If your child's Epic music tutor is sick then we may send a replacement tutor to cover the lessons. If there are no available tutors to cover on the day, then we will reschedule. If we can't reschedule or any reason, you will be notified and a workshop credit will be added to your account.

Does my child need to bring an instrument to lessons?

No, students do not need to bring their own instrument, but there can if they'd like. We provide all the necessary instruments, so your child can focus on having fun learning.

We recommend getting your child an instrument after they've been learning with us for more than one term. This allows them to build a solid foundation and understand of the basics before starting to practice and upskill at home. After that, having an instrument at home to practice with is essential to getting the most out of music lessons.

Can students join at any time during the year?

Yes, students can join our music lessons at any time during the year (subject to availability). While we follow a term-based pricing system, we welcome new students throughout the year. If you sign up halfway through the school term, prices will be adjusted fairly.

If you'd like to enrol for music lessons today, you can fill out an online enrolment form online! Click here to enrol.

What opportunities are there for my child to perform?

Yes, Epic students have two main opportunities to perform each year. First, there is the mid-year Showcase, where students can show off their progress from their tuition books in front of friends and family. Then, at the end of the year, we hold the Epic Live Concert, which is a bigger event where students perform to a bigger crowd in a more formal setting. These concerts are also a great way for you to connect with your child's tutor.

In addition to these major events, students may also have other opportunities to perform at school assemblies or even for their class. Individual students might also have the chance to perform based on their progress and confidence. These performaces aren't guaranteed like our Showcase and Epic Live Concerts are.

What happens if my child's school has an event on?

When given enough notice, we may either reschedule lessons, or sort out an alternative time table.

If the event involves the whole school, lessons might be rescheduled to another day. This involves events such as, cross country, camps, athletics, ect. For other school events that involve fewer students we can re-order lessons into an alternative time table to hopefully teach every student.
Sometimes schools may miss telling us about events. If you know of an event happening at your child's school that may interfere with music lessons, please reach out to us and let us know.

What is the Epic Holiday Program?

The Epic Holiday Program is a music-focused holiday care solution led by our experienced EPIC Music Academy team. All of our staff are police-vetted and trained in managing a wide range of child behaviours, ensuring your children are safe, supported, and smiling every step of the way.

Each day has a planned activity from crafts to bowling and everything in between. If you'd like to find out more, click here!

What is the OSCAR subsidy and can I apply for it?

OSCAR subsity (Out of School Care and Recreation) is a payment which helps families with the costs of selective holiday programs. Here at Epic we're lucky to be one of those programs! This subsidy is for families who might not be able to afford school holiday care for their children.

To see if you can apply, head to OSCAR Subsidy

What is your sun care policy?

During our summer holiday programs, we prioritize sun safety by applying sunscreen at least twice daily. On days when we're outdoors for extended periods, we might even apply up to three times to ensure full protection.

Wearing a hat is another key part of staying sun-safe. While outside during the summer time, we require all children to wear a hat to protect their face, neck, and ears from the sun. If a child forgets their hat, they may need to stay in shaded areas during outdoor activities. Sun safety is a top priority for us, and wearing a hat helps ensure children can enjoy their day while staying protected.

Are workshops the same as lessons?

No, and that's a great thing! Our Epic Workshops are a jumpstart to your childs music learning. In our Workshops students will be able to learn new techniques and skills that's aren't typically taught in regular lessons.

For our drummers, they'll be spending the whole Workshop on their own drumkit (no practicing on practice pads today!). Our guitarists will get to try their stuff of electric guitars, and our keyboardists will look at playing as a team!

How do I gain and redeem a Workshop credit?

To gain a Workshop credit, you'll need to email us at schools@epicma.nz.

When requesting a Workshop credit please provide the first and last name of your child as well as the date of the missed lesson. From there a digital credit will be added to your account, which then can be redeemed during the next school holidays.

When the next set of workshops have been planned, you'll receive an email with all the Workshop dates. From here you can book a timeslot and redeem your credit(s). As a holder of a Workshop credit, you'll also have priority booking, so when you see that email, make sure you book right away!

We were sick for a workshop, can I rebook?

As long as we still have space, yes! If this situation happens to you, please email our Concert and Workshops manager, at concerts@epicma.nz Please do this at least 24 hours before the Workshop is to start.

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